Pre-order Fulfillment

Most orders are processed within 2 weeks of receipt. 

*we only ship within Malaysia for now

How do I return a faulty/incorrect product?

If the product is faulty or incorrect, we have a 7-day return policy. Which means you have 7 days after receiving your item to request a return. Return requests received after 7 days of delivery will not be processed. 

To be eligible for a return, your item must be in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hello.gelume@gmail.com. You will be asked to provide some photos of your item prior to sending it back to us so we can assess the condition. If your return is accepted, we’ll send you a return shipping label and you just have to drop it off your local post office. Items sent back to us without first requesting a return will not be accepted.

Please note: We do not accept change of mind returns or exchanges. So, please choose carefully! ♡

How long does it take for my return to be processed? 

Once you dropped off the return items at the post office, please request a receipt from them and send a photo of your receipt as a proof your return has been lodge. As soon as we have this information, we can action your refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead. 

How long does it take for my refund to be processed? 

You will receive an email once it has been handled on our end. From there, depending on your bank, it will take 2–5 business days to process into your account. If it takes longer than 5 business days, we advise getting in touch with your bank or credit card company.